#19 The rise of Fractional CRO. Private Equity into SaaS. Selling software evolving in selling agents.
April 29th, 2024
Insights, real stories and food for thought on SaaS and Customer-Centric go-to-market growth in both Tech and Traditional Industries.
Manually curated by Luigi Mallardo.
My Work:
The rise of Fractional CROs as a Service
The risks and implications of picking the wrong go-to-market leaders and the rise of the fractional model. Experience and perspective. Link.
News on SaaSing-up companies 📈
Reddit SaaSing up before the IPO
The company is seeking to generate new revenue by licensing its content for training artificial intelligence models. Link.
AI Agents as a Service
Selling software will evolve to selling agents
Interesting thoughts by Tomasz Tunguz on what the implications are and how sales strategies of SaaS companies must evolve. Link.
Nvidia announces AI-powered health care 'agents' that outperform nurses — and cost $9 an hour. Link.
How American businesses used AI in 2023
Nearly 70% of American companies said they used AI for business operations in 2023, according to Statista. Roughly half used AI for accounting and human resources purposes.
Klarna claims some real-world GenAI
Klarna, a major payment provider fintech, announced that it deployed an OpenAI-powered customer support agent, and it’s now handling two thirds of customer chats, the equivalent of 700 human agents, with the same accuracy but a lot faster. That might sound too good to be true, but sometimes step changes in automation work like that. Link.
Rising Stars
Humanoid robots on the rise
Figure, a company building humanoid robots, raised $675 million at a valuation $2.6 billion, led by OpenAI and Microsoft. Link.